Refund and Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our return policy below:

Eligibility for Returns

We accept returns on both defective and non-defective items within 20 days of the delivery date.

Return Conditions

1. Items must be returned in their original condition and packaging.
2. Proof of purchase (e.g., order confirmation or receipt) is required.
3. For defective items, please include photos and a brief description of the issue when initiating the return.

Shipping & Fees

1. All return shipping costs are the responsibility of the customer.
2. Any transaction or processing fees (such as credit card fees) associated with the original purchase will not be refunded and are also the customer’s responsibility.
3. We recommend using a trackable shipping service for returns.

Refunds

1. Once we receive and inspect the returned item, we will issue a refund (excluding shipping and transaction fees) to your original method of payment.
2. Please allow 5–7 business days for the refund to be processed after approval.

How to Start a Return

To initiate a return, please contact our customer support team at hello@darlington-gardens.com with your order number and details.